Returns & Exchanges
At CMXtreme Grills, we stand behind the durability of our outdoor cooking equipment and offer a 30-day satisfaction guarantee on all unused products. If your grill or accessory doesn't meet your expectations, we provide a streamlined return process to ensure your backyard setup is nothing short of perfect.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repackage your items in their original, unassembled condition and original packaging, ensuring all hardware and manuals are included.
Ship to CMXtreme
Affix the provided shipping label to your crate or box and drop it off at an authorized carrier location or schedule a freight pickup for large grill units.
Inspection and Refund
Once our warehouse team inspects the returned equipment for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing